Privacy policy

Privacy Policy — Uttam Sweets & Namkeen

Last Updated: August 2026

At Uttam Sweets & Namkeen (operated by Sethia Foods Private Limited), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with us, or purchase our products.

Please read this Privacy Policy carefully before using the site or submitting any personal information. By visiting and using our website, you agree to the practices described in this policy.

1. Introduction

We are committed to protecting the privacy of your personal information and handling it in a responsible manner in accordance with applicable privacy legislation.

This Privacy Policy explains:

  • What personal information we collect.

  • How we use and disclose your personal information.

  • How we store and secure your data.

  • How you can contact us regarding privacy concerns.

From time to time, we may make changes to our policy, processes, and systems. Any updates will be published on this page, and your continued use of our website constitutes acceptance of those changes.

2. Personal Information We Collect

We collect information that is necessary and relevant to fulfill your orders, provide our core services, and enhance your shopping experience.

Information You Provide Directly

When you register on our website, make a purchase, or contact us, we may collect:

  • Personal Details: Name, Date of Birth, and Gender.

  • Contact Information: Email address, Phone/Mobile number.

  • Delivery & Billing Details: Billing address, Shipping address, Recipient's phone/mobile number.

  • Correspondence: Emails, feedback, or messages sent to our customer support.

Information Collected Automatically

  • Details regarding your usage of the website (browsing behavior, product views, and purchase history).

  • Information related to transactions carried out over the website.

  • Technical data including IP address, browser type, and device information (non-personally identifiable statistical data).

Note: If you choose not to share requested personal information, we may not be able to process your order or provide you with the full level of service you expect.

3. How We Use Your Personal Information

Uttam Sweets & Namkeen uses your information to deliver a smooth and customized shopping experience. Specifically, your data is used to:

  • Fulfill Orders: Process transactions, send invoices, and ship products to you or your designated recipients.

  • Account Administration: Manage your registered account so you do not need to re-enter details every time you shop.

  • Customer Support: Respond to your inquiries, requests, or claims.

  • Service Improvement: Personalize your website experience, design consumer surveys, and organize promotional contests.

  • Marketing: Send relevant promotional communications, updates, and special offers (you may opt out at any time).

  • Security & Fraud Prevention: Detect and prevent identity theft, fraud, and illegal activity.

4. Disclosure and Sharing of Information

We treat your personal information as strictly private and confidential. We do not sell, trade, or rent your personally identifiable information to outside third parties for marketing purposes.

We may share your information only under the following circumstances:

  1. Trusted Third-Party Service Providers: We share necessary data with trusted partners who assist us in operating our website, conducting business, processing payments, or delivering orders. These parties are strictly required to keep your information confidential.

  2. Corporate Affiliates: We may share information with our corporate entities (such as Sethia Foods Private Limited) to help prevent fraudulent or illegal acts and to facilitate joint services.

  3. Legal Requirements: We may disclose personal information if required to do so by law or in good faith belief that such disclosure is necessary to respond to subpoenas, court orders, or legal processes.

  4. Protection of Rights: To enforce our Terms and Conditions, protect our operations, or defend the rights, property, and safety of Uttam Sweets & Namkeen, our users, or the public.

5. Data Security

We maintain technical and organizational security measures to protect your personal data against loss, misuse, unauthorized access, alteration, or destruction.

  • Access Control: Only authorized employees, partners, and service providers who have agreed to keep your information secure and confidential are granted access to your data.

  • Transaction Security: We strive to ensure high standards for secure online transactions to keep your payment and personal data protected.

6. Policy Updates

We reserve the right to modify or update this Privacy Policy at any time without prior notice. Updates will be posted on this website immediately upon becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

7. Contact Us & Grievance Address

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us using the details below:

Registered Addresses:

Address 1:

Sethia Foods

F-263A, F-264, Bichwal Industrial Area,

Bikaner, Rajasthan - 334006, India

Address 2:

SETHIA FOODS PRIVATE LIMITED

F-620, F-621, F-622, G-623, G-624, G-625,

Karni Industrial Area, Bikaner, Rajasthan - 334006, India